fe888 Privacy Policy — How We Handle Your Personal Information

Last updated: January 2026

1. Introduction

fe888 ("we", "us", "our") operates the fe888 online casino and sports betting platform at https://fe888.ws. This Privacy Policy describes how fe888 collects, uses, stores, and shares personal information about players and visitors ("you") who access or use the Platform. This policy applies to all data collected through the Platform, whether via registration, gameplay, payment processing, customer support interactions, or general browsing activity on fe888.ws.

By registering an account with fe888 or by continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue your use of the Platform and contact us to request account closure.

2. Privacy at a Glance

The following summary highlights the key points of this Privacy Policy. Full details are set out in the numbered sections below.

3. Information We Collect

fe888 collects personal information through several channels in the ordinary course of providing our services to players across Bangladesh. The categories of information we collect are set out below.

Information You Provide Directly

When you register an account, complete a KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal information including:

• Full legal name, date of birth, and residential address.
• Email address and mobile phone number used for account registration and communications.
• Government-issued identity document information (National ID, passport, or equivalent) submitted for KYC compliance.
• Payment method details associated with deposits and withdrawals, including mobile wallet account references for bKash, Nagad, Rocket, and Upay transactions.

Information Collected Automatically

When you visit or use the fe888 Platform, we automatically collect certain technical and usage information, including:

• IP address, browser type, operating system version, and device identifiers.
• Pages viewed, session duration, referring URL, and clickstream data reflecting your navigation path through the Platform.
• Game session logs, including game type, stake amounts, bet outcomes, and session timestamps.
• Cookie identifiers and similar tracking technologies, as further described in Section 9 of this policy.

4. How We Use Your Information

fe888 uses the personal information it collects for the following purposes, all of which are necessary for the operation of the Platform and the delivery of services to players in Bangladesh:

• To create, manage, and maintain your player account, including identity verification and age confirmation (21+ requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
• To comply with applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) regulatory obligations.
• To monitor gameplay activity for the purpose of responsible gaming enforcement, including the application of deposit limits, time-out periods, and self-exclusion requests.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited activities on the Platform.
• To send you transactional and account-related communications, including deposit confirmations, withdrawal notifications, security alerts, and responses to your support queries.

5. Legal Basis for Processing

fe888 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity — processing required to fulfil our obligations under the player account agreement, including account management, payment processing, and KYC verification.
• Legal obligation — processing required to comply with applicable financial regulations, anti-money laundering laws, and age verification requirements.
• Legitimate interests — processing carried out to prevent fraud, protect the security and integrity of the Platform, and improve our services, where these interests are not overridden by your rights.
• Consent — where we send you optional promotional communications (such as bonus offers or seasonal promotions), we will do so only with your explicit consent, which you may withdraw at any time by contacting support.

6. Sharing Your Information

fe888 does not sell or rent your personal data to any third party. We may share your information with carefully selected third parties only in the limited circumstances described below.

Service Providers

fe888 works with third-party service providers who assist us in delivering the Platform and its services. These providers process your data only on our behalf, under binding data processing agreements, and are not permitted to use your data for any other purpose. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to facilitate deposits and withdrawals in BDT.
• KYC and identity verification service providers — to fulfil our regulatory obligations in relation to age and identity verification.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) — limited session data is transmitted to game providers to enable game functionality and RNG verification.

Disclosure Required by Law

fe888 may be required to disclose your personal information to law enforcement agencies, regulatory authorities, or judicial bodies where we are legally compelled to do so by applicable law, court order, or binding regulatory directive. In such cases, fe888 will disclose only the minimum information necessary to satisfy the legal requirement and will, where permitted by law, attempt to notify the affected user prior to disclosure.

7. Cookies and Tracking Technologies

fe888 uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, and understand how players use our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot directly access other files on your device.

Types of Cookies We Use

fe888 uses the following categories of cookies on the Platform:

• Essential cookies — required for the Platform to function correctly. These include session authentication cookies that keep you logged in during a gameplay session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies — used to remember your language preference, display settings, and similar personalisation options so that your experience is consistent across visits.
• Analytics cookies — used to understand aggregate patterns of how players navigate and use the Platform, so we can identify areas for improvement. Analytics data is processed in aggregate form and is not linked to individual player identities.

You can manage or disable non-essential cookies through your browser's privacy or cookie settings. Please note that disabling certain cookies may affect the functionality or performance of the Platform. fe888 does not use cookies to serve third-party advertising or to track your activity on websites other than fe888.ws.

8. Data Retention

fe888 retains your personal information for as long as your player account remains active and for such additional period as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, and dispute resolution purposes. As a general guideline, account data is retained for a minimum of five (5) years following account closure, in accordance with standard financial record-keeping obligations applicable to online gaming platforms operating in the Bangladesh market.

Following the expiry of the applicable retention period, fe888 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised or aggregated data derived from your account activity (such as aggregate statistical reports) may be retained indefinitely as it no longer constitutes personal data.

9. Data Security

fe888 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting data access to authorised personnel only, and regular security assessments of our Platform infrastructure.

While fe888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, you must contact fe888 support immediately at [email protected] so that appropriate action can be taken without delay.

10. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data that fe888 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your request. fe888 will respond to all verified rights requests within a reasonable timeframe and in accordance with applicable data protection principles.

• Right of access — you have the right to request a copy of the personal data fe888 holds about you, together with information about how and why it is being processed.
• Right of rectification — you have the right to request that fe888 correct any inaccurate personal data it holds about you, or complete any incomplete data, without undue delay.
• Right to erasure — in certain circumstances, you have the right to request that fe888 delete the personal data it holds about you. This right is subject to fe888's legal obligations to retain certain data for regulatory and compliance purposes.
• Right to object — you have the right to object to fe888 processing your personal data on the basis of legitimate interests, including profiling, where you have grounds relating to your particular situation.
• Right to withdraw consent — where fe888 processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

11. Children's Privacy

The fe888 Platform is strictly intended for adults aged 21 and above. fe888 does not knowingly collect personal information from any person under the age of 21. If fe888 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, fe888 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered with or provided personal data to fe888, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

fe888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, fe888 will notify registered users by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered to your account. The updated policy will take effect on the date specified in the notice.

Your continued use of the fe888 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how fe888 collects, uses, and protects your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fe888 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).