Responsible Gaming at fe888 — Your Wellbeing Comes First

1. Our Commitment to Responsible Gaming

At fe888, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. We recognise that for most players across Bangladesh, betting on cricket, spinning the slots, or exploring live casino games is a fun and exciting pastime. Our role is to make sure it stays that way.

fe888 maintains a suite of practical responsible gaming tools that are available to all registered players at no cost. These tools are designed to help you set boundaries, take breaks, and seek support when needed — all without judgement. If gambling is ever starting to feel less like fun and more like a problem, please use our tools or reach out to our support team immediately.

2. Responsible Gaming Tools Available at fe888

The following tools are available to all fe888 players. To activate any of them, contact our support team at [email protected] with your request.

3. Deposit Limits in Detail

Deposit limits are one of the most effective tools for managing your gambling budget. At fe888, you can set a maximum deposit amount per day, per week, or per calendar month — denominated in Bangladeshi Taka (BDT). Once a limit is in place, the Platform will automatically decline any deposit attempt that would cause you to exceed it within the chosen period.

To set or adjust a deposit limit, contact support at [email protected]. Requests to reduce an existing limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it prevents impulsive decisions made in the heat of a session from undermining the budget protection you originally put in place.

4. Session Time Limits

It is easy to lose track of time when you are enjoying cricket betting or live casino games. Session time limits help you stay aware of how long you have been playing by sending you a notification when you reach your pre-set threshold. fe888 supports daily session time limits which you can configure by contacting our support team.

When your session limit is reached, you will see a reminder on screen. You can choose to continue playing at that point, but the reminder is designed to create a conscious pause — a moment where you actively choose to continue rather than simply drifting along. Research consistently shows that these brief awareness prompts help players make more considered decisions about their gambling activity.

5. Time-Out and Cool-Off Periods

If you feel you need a short break from gambling but do not want to permanently close your account, fe888 offers time-out periods of the following durations:

• 24-hour time-out — suitable for a single-day cooling-off period after a losing run or an unexpectedly extended session.
• 48-hour time-out — a slightly longer pause, useful for stepping back over a weekend or a public holiday period.
• 7-day or 30-day time-out — a structured short-term break, appropriate if you feel gambling is becoming a more persistent distraction from your daily life.

During a time-out period, you will not be able to log in, deposit, or place any bets on the fe888 Platform. The time-out will end automatically at the conclusion of the chosen period. To request a time-out, contact support at [email protected] with your chosen duration. Time-outs take effect within one hour of your request being processed.

6. Self-Exclusion

Self-exclusion is fe888's most serious responsible gaming measure and is designed for players who have identified that their gambling has become a problem that they cannot manage through shorter time-outs or deposit limits alone. When you self-exclude from fe888, your account is permanently closed and you will be blocked from re-registering on the Platform.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account name and email address. fe888 will process your self-exclusion request and confirm account closure within 24 hours Bangladesh Standard Time. Any withdrawable balance will be returned to you via your registered payment method before closure.

7. Recognising a Gambling Problem

Problem gambling affects people from all walks of life. It does not matter whether you are a casual player who bets small amounts on BPL cricket or a regular casino player — the warning signs can appear at any level of play. The following checklist may help you assess whether your gambling habits are becoming a concern:

• ⚠️You spend more time or money gambling than you originally planned and find it difficult to stop once you have started.
• ⚠️You feel restless, irritable, or anxious when you are not gambling, or when you are prevented from accessing the Platform.
• ⚠️You chase losses — you continue placing bets in an attempt to win back money you have already lost in the same session or on previous days.
• ⚠️Gambling is affecting your relationships, work performance, or studies — family members, friends, or colleagues have expressed concern about your habits.
• ⚠️You have borrowed money, sold possessions, or used funds meant for essential expenses such as rent, food, or utilities in order to fund gambling.
• ⚠️You lie to others about how much you gamble, or you feel the need to hide your gambling activity from people close to you.
• ⚠️You have previously tried to cut down or stop gambling without success, or you have made promises to yourself that you have been unable to keep.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take action now — not later. Contact our support team at [email protected] to activate a time-out or self-exclusion, or use the deposit limit tool to reduce the amount you are able to spend. You can also seek support from professional counselling services in Bangladesh.

8. Tips for Playing Responsibly at fe888

The following practical guidelines can help you maintain a healthy and enjoyable relationship with gambling on the fe888 Platform:

• Always set a budget before you start playing and stick to it. Decide in advance how much you are comfortable losing — because losing is always a possibility — and treat that amount as the cost of your entertainment for that session.
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states significantly impair judgement and increase the risk of chasing losses or making impulsive wagers.
• Take regular breaks. Step away from the screen every 30-60 minutes during a gaming session. Use your break to have a drink of water, stretch, or do something unrelated to gambling.
• Treat gambling winnings as a bonus, not as income. Do not include potential winnings in your budget calculations for everyday expenses such as groceries, transport, or utility bills in Bangladesh.
• Balance gambling with other hobbies and social activities. Gambling should be one of many leisure options — not the primary or only recreational activity in your routine.
• Never gamble with money you cannot afford to lose. This includes money borrowed from friends, family, or any financial institution. Gambling debt carries serious personal and financial risks and is never a path to financial recovery.

9. Underage Gambling Prevention

Protecting minors from gambling is a fundamental commitment at fe888. All new accounts undergo mandatory age verification as part of the registration process, and additional KYC documentation may be requested at any point. fe888 strictly enforces the 21+ age requirement and does not accept registrations from players under this age under any circumstances.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed or registered with fe888, please contact our support team immediately at [email protected]. We will investigate the matter and close any account that does not meet our age requirements, returning any balance to the verified account holder.

10. Get Support — You Are Not Alone

If you are concerned about your own gambling or the gambling of someone close to you, fe888 encourages you to reach out for support. Our customer support team is available around the clock to assist with responsible gaming requests — including activating limits, time-outs, and self-exclusion. All responsible gaming requests are handled with complete confidentiality and without judgement. There is no shame in asking for help, and taking action early makes a significant difference.

Our support team responds to all responsible gaming requests within 24 hours Bangladesh Standard Time (BST, UTC+6). If you are in crisis or need immediate help, please speak to a trusted person in your life — a family member, close friend, or a professional counsellor in your city, whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.